FAQ

Account Opening

I don't know which to choose, a standard account or a low spread account.

below, please make your selection based on your trading objectives. Choose a Standard account if you are a beginner or if you want to avoid calculating trading commissions. Choose the Low Spread account if you want to do scalping trading with low spreads or if you can count trading commissions as an expense.

Trading Account

What is a standard account (STP account)?

This is an account that uses a trading method called the STP method. STP stands for "Straight Through Processing," and STP accounts are the most standard accounts. To ensure the safety of your trading, your trades are executed through liquidity providers who are known for their high liquidity.

Trading Conditions

If my account balance goes minus, do I need to pay additional funds?

No. Jade FOREX employs a zero-cut system, which means that you will not lose more than the amount of your deposit.

Deposit and withdrawal

Are there any fees for deposits and withdrawals?

Deposit fee: No deposit fee is charged. (You will be responsible for any fees incurred when transferring funds.)
Withdrawal fee: "3,000 yen ($30)" or "1.5% of the withdrawal amount, whichever is greater, will be deducted from the withdrawal amount as a withdrawal fee."

Trading Platform

MT4 offer a trading platform for Mac?

No, we do not offer MT4 for Mac, please use a VPS to get MT4 for Windows or MT4 for Mobile.

Prohibited Matters

Is scalping allowed?

Yes, scalping is allowed. However, arbitrage trading that takes advantage of market imbalances, such as latency arbitrage, or malicious trading that overloads the system may result in suspension of trading.

Others

Where can I change my Client Portal password?

Please go to Client Portal > Customer Information > Change Password.

Fastest 1 Minute

JadeFOREX offers a quick account opening that allows you to open an account immediately by providing your name, email address and password. This allows you to start a trade with a very simple procedure.

Fastest 1 Minute

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